Customer Service
Your satisfaction is our main goal. If you have questions or concerns or are unsatisfied with the service you are receiving, please follow these steps:
- Contact your Sales Representative or Service Advisor at your authorized Ford Dealer.
- If your inquiry or concern remains unresolved, contact the Sales Manager, Service Manager or Customer Relations Manager at your authorized Ford Dealer.
- If you require assistance or clarification on Ford Motor Company policies or procedures, please contact the Ford Customer Relationship Centre:
Ford Motor Company
Customer Relationship Center
Simon Vermooten Rd. Silverton
PO Box 411
Pretoria, South Africa
E-mail: ssacrc@ford.com